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Help

Support

Answers to the questions we get most, and how to reach a person when you need one.

Contact us

Email support@tidystamp.com and include the property name and, if it is about a turnover, the date. We answer within one business day; urgent issues on a turnover day are answered faster.

Common questions

  • The checklist says “saved on phone”. Is my work lost? No. Everything you tick or photograph is saved on your phone first and uploads automatically when you have signal. Keep the app installed and open it once you are back online; the badge changes to “synced”.
  • The camera will not open. TidyStamp needs camera permission to take photo-required photos. On iPhone go to Settings → TidyStamp → Camera; on Android, Settings → Apps → TidyStamp → Permissions. Gallery uploads are intentionally not allowed.
  • My invite link does nothing. Install TidyStamp from the App Store or Google Play first, then open the link again, or enter the 6-character code from the link on the “I have an invite code” screen.
  • A turnover is missing or at the wrong time. Check the calendar connection under Properties → the property → Calendar. Feeds refresh every 30 minutes; a check-out time of 11:00 is used when the feed does not include one. You can add a turnover by hand from the Schedule.
  • An item was rejected. What now? Open the turnover; rejected items show the operator's note. Redo the item and retake the photo while you are still on site.
  • Can an owner see cleaner names? Only if the operator switches that on when sharing the report link. Links can be revoked at any time.
  • How do I restore my subscription on a new phone? Go to More → Billing → Restore purchases while signed in with the same Apple ID or Google account.
  • Cancelling. Subscriptions are managed by Apple or Google: iPhone Settings → your name → Subscriptions, or Google Play → Payments and subscriptions. Your data stays available until the period ends.

Delete your account or data

In the app: More → Account → Delete account. Or email support@tidystamp.com from the address on the account. Operator accounts and all their properties, turnovers, photos and reports are removed within 30 days. Cleaners' profiles are removed; photos they took stay in the operator's records with the name removed. See the Privacy Policy for details.

Report a problem

Something broken? Tell us the app version (More → bottom of the screen), your phone model, and what you were doing. Screenshots help. Security concerns go to [SECURITY EMAIL]; we acknowledge within 48 hours.

Status and updates

Planned maintenance and incidents are posted at [STATUS PAGE URL]. Release notes are in the App Store and Google Play listings.